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Erin Condren Coupon: Get $10 Black Friday Coupon With $50+ Orders!
Photos for covers: For cover photos like our "Create Your Own" or "Life in Little Squares" design , the full file should be sized as follows:. Designer tip: We want your order to be perfect. After placing your order, you reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number. To locate the order number for a previously placed order on our website:.
If at any point your item does not meet our QA standards, the item remains in "In Process" status. Payment Pending Oh no! It seems there was an issue with the payment at checkout. Please contact customer service to find out if your order was successful. In Process We have received your order! Your order is going through the design and production process.
Waiting When an order is placed in "waiting", it simply means that we need some more information from you. More often than not, an order is placed in waiting because the designer is concerned about the quality of your photos. When your order is placed in "waiting", a CS representative will email you to request the necessary information required to move forward with your order.
In Process Once your beautiful design is completed, it's off to the warehouse to be assembled and packaged with all of the goodies you requested. Shipped Hooray! Your order is on its way! To view your tracking number, log into your account. Did you have a photo on one of your items? Check your order status log in to your account.
When an order is placed in "waiting", it simply means that we need some more information from you. More often than not, an order is placed in waiting because the designer is concerned about the print quality of your photos. Once we have the information or files we need, we will move forward with your order. Did you order an item that requires a proof, such as a contact card? Your order may be waiting for your approval.
Log into your account to view your proof. Please keep in mind that we are sticklers for perfection and have high standards for quality, and as a result, your order may require a few extra days to meet our expectations. If we notice a flaw with your order during production or quality control, we re-print your product and begin the production process from the beginning to ensure you receive the best product possible.
If a reprint is requested, how long will it take to get to me? Typically, we are able to get a reprint through the production process and ready to ship to you within days, depending on the item or suggested revisions. Please keep in mind that once an order has been placed and is in process, there is a small chance we may not be able to update the delivery address. Thank you for understanding! Customs policies vary widely from country to country and can cause delays beyond our original delivery estimates.
Please contact your local customs office for more information. After you create the account, you can earn credit just by telling your friends about our company! After you set up your account and make your first purchase, you will receive your order with some extra surprises! We love giving our customers extra EC goodies and rewards-- and we continue to give, give, GIVE as you place more orders.
While we cannot apply promotions to previous orders, we frequently offer new sales and contest giveaways! Are you interested in contests, promos and giveaways? If so, please be sure to sign up for our Newsletter and follow us on social media! While most products are included in our bulk discount policy, there are a select number of items we cannot include.
At ErinCondren. We take any and all security concerns seriously and investigate each one individually. We continually revamp all of our systems and security processes to ensure state of the art security and monitoring based on the latest technology available. We use industry leading platforms, including Amazon Web Services for website hosting, and PayPal for payment processing, and Alert Logic for network and traffic monitoring.
We periodically regenerate all client-side SSL certificates which employ the latest encryption algorithms. We have performed multiple full-site security audits through external security experts including Trustwave and StratumPoint. There were no issues found related to payment processing or customer data. We have also done thorough reviews of all internal and external payment processes and have found no system or process issues.
Our process leverages our trusted payment gateway partner, Authorize. When credit card information is entered on our payments page it is passed directly to Authorize. At no time do we have direct access to payment information and we do not store ANY customer credit card information on our servers or on any EC databases. We are committed to continuing to improve the customer experience and protecting customer's privacy.
Please let us know if you have any further concerns. All personalized orders are final and not eligible for a return or refund unless there is a valid quality control issue or printing error. Please contact customer service to remedy this. Variations can occur during the printing process. These characteristics do not affect the usability of an Erin Condren product and are not considered damaged. Printing is more of an art than a science and these unpreventable and minor variations lend themselves to the personality of each unique product.
If your order is damaged from shipping or may have an error, please contact us within 10 days of delivery. Depending on the damage, damaged items may be reprinted or replaced with the exact same style item. In some cases, we will provide a return label to return the item so we can review and use as feedback with our continued growth. Refunds are processed in the same form of payment originally used for purchase. In order to receive a refund credited back to your bank account, your order must have been placed no more than 30 days from when you request a refund.
For your security, the refund must be credited back to the card you used to purchase this order. In the event that your credit card has expired or has been cancelled, you must receive credit to shop at erincondren. If you are requesting a refund and your order was placed more than 30 days ago, we are only able to provide you with credit to erincondren. Our system is designed to provide extreme security to our customers, and as a result, does not save any credit card information.
After 30 days, we no longer have the ability to issue a refund to your order. Please note that all sales are final for apparel items. If your order is damaged from shipping or may have a error, please contact us within 10 days of delivery. After we receive your report, you will receive an automatic confirmation email. Please refrain from sending multiple emails regarding the same issue; this duplication will cause us to create multiple cases for the same issue and can cause confusion.
Once you've received a confirmation e-mail with a case number, we will respond to you as soon as we get the chance. If you submitted a report more than 72 hours ago, received the confirmation e-mail and have not received a response from one of our agents, we apologize. Do not start a new email chain as this will create a different case number. If you get an error while trying these, please send us a screen shot of the error so that our technical team can easily determine the cause of your issue.
Schedule a call. Email Us. Your Account How do I create an account? Click here to create your account. I forgot my password! Click here to reset your password. How do I sign up for your newsletter? Click here to sign up for our Newsletter. How does the referral program work? Click here for detailed information on how the "Send To A Friend" program works. I'm not receiving Erin Condren newsletters anymore! Can I sign up again? If for any reason you're not receiving our newsletters, you can always re-subscribe!
Am I automatically signed up for EC Insider? Current customers are automatically signed-up and enrolled in the program through their existing EC account! Learn more about this incredible rewards program here! Photo Uploads Help! How do I upload a photo? Click on the box that appears- this will generate our file upload tool.
Click open. Once uploaded, the file will appear as a thumbnail. What photo resolution do you recommend?
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Photos for covers: For cover photos like our "Create Your Own" or "Life in Little Squares" design , the full file should be sized as follows:. Designer tip: We want your order to be perfect. After placing your order, you reach the Thank You page with your order number. Shortly thereafter, you will receive an order confirmation email, which also includes your order number. To locate the order number for a previously placed order on our website:. If at any point your item does not meet our QA standards, the item remains in "In Process" status.
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No Promo Code Needed. Exclusions May Apply. Erin Condren started her business after the birth of her children. At first, she was selling a few designs for cards and smaller items at parties and to friends but then her company took off, leading her to hire an employee and then teams of employees. She has appeared on The Ellen Show and more. Erin Condren sells a line of lifeplanners, journals and more, mostly from her own designs. Some of these items can be found at authorized retailers while the full range of items can be found online. To contact Erin Condren customer service you can use the live chat via the website, email at Info erincondren. This is the shipping information for the US. International shipping information can be found here.
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Erin Condren offers economy, standard, expedited and overnight shipping options to the continental United States. The company ships to Alaska, Hawaii, Canada and other countries for separate flat rates. Erin Condren accepts returns within 30 days of delivery on items that are still in their original packaging. Note that this doesn't apply to apparel or personalized items unless the product is damaged or defective. Returns requested beyond the day window may still be accepted, but they will be processed in the form of store credit. If you're shopping during support hours, you can chat with a representative using the live chat feature on the website. You can also schedule a call by using the Customer Support page if you prefer to speak to someone over the phone. Additionally, you can get in touch with the customer service team at any hour by emailing them at info erincondren. Erin Condren went from a demanding job in the apparel industry to a stay-at-home mom to two children.
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